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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

Urgent treatment – December 2024

Seen promptly, thorough observations taken by practitioner, friendly, professional care. Treatment identified quickly and advice given to me. (Deal)

West View Integrated Care Centre – December 2024

I have equipment to support my needs and enable full rehabilitation.

Victoria Hospital, Deal – December 2024

The hospital has been brilliant in welcoming me, assessing my needs and helping me to heal.

Pulmonary Rehabilitation Service – December 2024

I now have a understanding of how to manage my condition and the importance of exercise.

East Sussex School Health – December 2024

The support provided and by spending time with them helped my child massively with their anxiety.

Urgent Care Team (west Kent) – December 2024

The staff are very caring and put my dad's interests and needs first and foremost. (Rapid Response)

Health Visiting Service – December 2024

The health visitor is absolutely amazing, very supportive and professional. They have supported me mentally and through my son's development. They have taken care of my family.

Podiatry – December 2024

The nurse was very kind, explained what to expect and was clear with my treatment plan. She was very gentle with her examination.

Heart Failure Nursing Service – December 2024

Brilliant. Everything, the nurse has been really good. They have kept me informed and updated on my meds.

Hawkhurst Community Hospital – December 2024

Very good. Staff encourage you to be independent as soon as possible. I achieved my goals.

Immunisation Service – December 2024

Very friendly staff, who made the whole experience extremely easy. They talked directly to my daughter and ensured she felt comfortable.

Looked After Children Nursing Service – December 2024

The nurse was extremely friendly and made my young person feel comfortable to open up.

Physiotherapy (musculoskeletal) – December 2024

The physio knew what they were doing and introduced me to more and more exercises as the sessions progressed. They were all tailored to my needs and progress.

Sexual health – December 2024

I was provided with easy to understand information about my procedure. The nurses were very professional and supportive and they protected my dignity throughout the procedure.

Lymphoedema Service – December 2024

Very good, helpful information about condition, treatment and how to proceed.

School Health (Kent) – December 2024

It gave my child a safe space to talk and gave me as a parent, new tools to try to also help. (Children and Young People's counselling)

Falls Prevention Service – December 2024

Professional, enthusiastic, compassionate and organised staff team. People were treated as individuals and the staff approach was to support at the different levels of needs for each person.

Community Chronic Pain Service – December 2024

Friendly and kind staff. Everything explained very clearly and I felt listened to and understood.

Community Learning Disability Team – December 2024

I learnt how to communicate with my Go Talk and now staff and peers know what I want and need.

Children’s Hearing Service – December 2024

The audiologist was very approachable and patient centred. Not only did they articulate and communicate the care they provided, but explained everything in an appropriate manner that both myself and my daughter understood.

Continence Service – December 2024

Consultation was informative and relaxing. I now know what to do to improve my symptoms and feel supported with a follow-up appointment booked. Many thanks, great service.

Community nursing – December 2024

The nurse explained everything and didn t leave me any questions, as everything was explained clearly to me, so I can care for my own legs. (Wound Centre)

Children’s Therapies – December 2024

Very friendly therapist. Child had a good bond and was happy to see the therapist. Lots of things to take away and work on. Listens to the child.

Community paediatrics – December 2024

On time and thorough. I felt listened to and everything was taken on board, with recommendations on what the next steps are.

Cardiac Rehabilitation Service – December 2024

The exercise session gave me confidence to carry on doing normal activities, without worrying I would be doing too much. The talks are very enlightening.

Dietetics and Nutrition Services – December 2024

I was so impressed, the dietitian got to the nub of my condition and had a plan for me.

Community Rehabilitation Team – December 2024

The whole course was excellent. Staff were kind and listened. I was offered advice, even when not connected to the balance issues. My legs feel stronger and my confidence has improved. No falls since joining the groups. Being issued with a walking aid for outdoors mobility has been very helpful.

Community orthopaedics – December 2024

A knowledgeable and understanding doctor carried out a thorough examination of my arm, shoulder and neck and recommended a practical way forward.

Community nursing – December 2024

The nurses were kind. I appreciated all the hard work they put into healing my legs.

Diabetes Nursing Service – December 2024

Took the time to listen to my needs and then addressing the problem with appropriate care and advice.