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Urgent Care Team (west Kent)

Nursing and rehabilitation care provided to people in their homes to prevent them going into hospital unnecessarily. West Kent only.

Contact us

Urgent Care Team
0300 123 4082
01732 376858

Who we are

The Urgent Care Team is a nurse led service in west Kent, available 24 hours a day, every day of the year.

What we do

We provide a crisis response nursing service with a two hour, four hour or 24 hour response to referrals. Telephone triage determines the priority of visits. The service aims to: avoid unnecessary hospital admissions; support hospital discharges; and provide unscheduled nursing care out of hours, including management for patients at the end of their life.

The team comprises a Team Lead Coordinator, a Quality Lead, Registered Nurses, Assistant Practitioners, and Health Care Assistants.

We work closely with other KCHFT community services, including the West Kent Urgent Care Home Treatment Service, Community Rehabilitation Team Therapists, Community Nursing Teams, Complex Care Nurses and Health and Social Care Coordinators.

We work closely with colleagues from the acute trust (Therapy Assisted Discharge Service) and Kent Enablement at Home (social services) to ensure that patients are receiving the right care at the right time from the most appropriate service provider, enabling them to remain in their own homes safely.

Clinical interventions include: IV Therapy, End of Life Care, symptom management, wound care, pressure ulcer management bladder and bowel care. The team can also facilitate admission to one of our community hospitals for a patient requiring rehabilitation.

As a short-term service, we provide care for a maximum of seven days. However, on discharge from the service, patients will be referred on for long-term support, as required via health, social and voluntary sectors.

How do I refer to this service?

Referrals should be made through the Local Referral Unit (LRU) by secure email.

0300 123 1950
kcht.lruwestkent@nhs.net

Monday to Friday, 8am to 5pm.

Out of hours

Please call 0300 123 1950, and your call will be diverted to the Urgent Care Team Leader.

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99%

Friends and Family test (FFT) question - percentage of positive responses

(Survey feedback from July to September 2024)

Your comments

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October 2024

Staff were excellent, always friendly and patient, explaining procedures adequately and making sure I was comfortable. (Rapid Response)

August 2024

I have received marvellous help from amazing staff. They have been gentle, caring, professional and full of cheer, just when I needed it. I cannot thank them enough. (Rapid Response)

July 2024
West Kent

I want to say a big thank you to staff who visited me. Everyone who came without exception showed such love, kindness and compassion. (Rapid Response)

June 2024
West Kent

The staff were always very cheerful, knowledgeable and they answered all my questions, that I fully understood what is happening in my care. (Rapid Response service)

May 2024

Outstanding team, very friendly and professional and made me feel safe at home and not to have to stay in hospital. (Rapid Response)

April 2024

Staff were very kind, respectful, thoughtful and overall were amazing. We speak highly about the support my dad received. Thank you very much. (Rapid Response)

March 2024

Thank you so much for supporting my wife. Really appreciate this and can't thank enough for what you are doing for my wife and all of your kindness shown to her. (Rapid Response)

February 2024
West Kent

Home visit from a doctor and nurse was very helpful and informative. The doctor examined me and was able to assess my condition, prescribe antibiotics and provided the aids I needed. (Home Treatment Service)

January 2024
Hospital at Home

Vey polite, really gentle and caring. a great team. Thank you.

May 2023

Took time and were very thorough and were very careful and knew what they were doing. I think they are all wonderful. (Rapid Response)

May 2023

Rapid Response have helped at a time of need. I am very happy with all staff that have been. (Rapid Response)

May 2023

My late father received great care. All staff were respectful and so caring. KCHFT staff provided excellent care to my late Dad throughout the time they were caring for him at the end of his life. (Rapid Response)

May 2023

All nurses that attended were very professional and provided me with an excellent service. (Hospital at Home)

May 2023

Friendly, helpful staff every single visit. Everyone was friendly and helped to make everything go as smoothly as possible. (Hospital at Home)

April 2023

Providing support to my husband and whole family, when we needed it the most. Providing compassionate care and company to the whole family. (Rapid Response)

April 2023

Everyone kind, caring, punctual, friendly and professional. (Hospital at home)

April 2023

Good experience overall. Felt relaxed and content and reassured. (Hospital at home)

April 2023

Outstanding, professional and caring support service - thank you. Nothing was too much trouble; highly efficient. I would specifically like to thank, Rosanna, Cee, Esther, Nicole and Sofia for my excellent, excellent care. (Hospital at home)

April 2023

The girls were brilliant, very friendly and efficient. They helped tremendously and showed care and dignity towards my husband. (Rapid Responsse)

April 2023

Everything has been fantastic. 10/10. This is the second time round for me using the service and again I have found it to be excellent. (Hospital at home)

March 2023

Fantastic nurses, always happy, positive and on time. (Hospital at Home)

March 2023

The level of care for me has been great and very reassuring. I have been so impressed and so very grateful to all of the team. (Hospital at Home)

March 2023

I found all of the nurses perfect, service is great. (Rapid Response)

March 2023

The nurses are all very proficient and friendly. (Hospital at Home)

March 2023

The nurses were excellent, caring, knowledgeable and nothing was too much trouble. All were a credit to the NHS. (Hospital at Home)

March 2023

The kindness and the professional people which made me feel a lot safer and at ease. (Rapid Response)

January 2023

Very impressed with the service provided. Thank you Claire for your assistance and guidance with my catheter, very helpful. (Rapid Response service)

January 2023

Totally professional nurses- explaining everything - absolute treasures - everyone of them. Wonderful. (Rapid Response service)

January 2023

Very caring, friendly and look after my husband very well. (Rapid Response service)

June 2022

Leo, Sarah and Claire have brightened up my day.

June 2022

The staff were very involved and caring and supportive.

June 2022

Very kind and extremely helpful. Their help was invaluable.

May 2022

Everyone has been brilliant, kind and compassionate in this difficult time for us. Anna and Cat were able to answer our questions.

May 2022

I have had excellent treatment and care from all of your wonderful nurses. May I congratulate you on a superb service.

March 2022

All the nurses we have seen have been very helpful, attentive and kind.

April 2022

Staff were kind and understanding at all times.

March 2022

Your staff were very friendly, efficient and informative. They were always ready to explain any questions we had. Their treatment was always carried out to the highest standards.

February 2022

All very kind and supportive.

February 2022

Excellent team, very polite and responsible. I am very pleased with the service I have received.

February 2022

Very efficient, kind nurses.

January 2022

Quick response very pleased with all support I've received.

January 2022

Friendly and caring. After visit my mother always looked comfortable and relaxed.

November 2022

Lots of helpful advice with other services available. Also, very reassuring and friendly.

November 2022

Every contact was friendly, very, very helpful and everyone had an excellent knowledge of my condition. Sincere thanks.

November 2022

Every nurse was very professional, lovely, friendly and gave me all the information I needed. I couldn't have asked for better care.

October 2022

The nurse was so very kind and patient. He explained everything he was doing and discussed future care. Was really kind to my mother, aged 90.

October 2022

The very best thing was how extremely kind they all were.

September 2022

Nurses all very pleasant, helpful and well trained.

October 2022

Extremely efficient, bright and cheerful. Reassuring.

September 2022

Lovely nurses - always kept me informed and answered my questions.

August 2022

Very informative and very kind.

July 2022

Reliable and professional staff- can't fault them. At home care way better than hospital. Knowledgeable and efficient.

July 2022

Staff always cheerful and nothing is too much trouble. Very grateful for everything.

July 2022

Friendly, efficient, reassuring, professional and how wonderful it was to have it in the home.

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