Hawkhurst Community Hospital

Contact us

01580 753345
High Street, Hawkhurst, Kent, TN18 4PU
kcht.hawkhurstadmin@nhs.net

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Matron

Nicola Clements

Ward sister(s)

Nicola Pring
Fay Rathmell
Oluwakemi Ogunsakin

Consultant

Consultant available on request.

Doctor

Dr Van Der Plas

Phone numbers

Main reception: 01580 753345

Visiting times

Visiting will be between 1 to 6pm to protect lunchtime meals, although we can be flexible for morning visits if relatives want to provide care for patients.

Patients are allowed two visitors at a time at the bedside, but in special circumstances we will allow more, please speak to the matron. Children are permitted to visit.

Please do not visit the hospital if you are unwell. You may be asked to wear a mask. Please sanitise your hands before entering the ward and when you leave.

Welcome to Hawkhurst Community Hospital

We are a 22 bed in-patient unit providing a rehabilitation and intermediate care service. You will need to be referred by your GP from home or while you are a patient in a main (acute) hospital by the team looking after you.

On admission to us you will be introduced to your named nurse who will work closely as part of the ward multidisciplinary team (MDT) to agree an individual care plan with you; our aim being to enable you to recover as much independence as possible prior to returning home.

Getting up and dressed each day will play a key part in your recovery, so please make sure you have day clothes and suitable shoes with you along with any items you may need for your personal care. During your stay we hope you will also be able to enjoy some of our activities which will help your recovery, progress and well-being.

The MDT will work together with you, your family and carers to make sure all support is in place prior to your discharge from us.

We would encourage and welcome your family, friends and carers to visit you while you are with us.

On admission, you and your family will be provided with a folder containing more detailed information about your care and all staff will be available to discuss any queries you may have during your stay with us.

The team takes pride in delivering high quality care for our patients. We are always happy to receive compliments or you can tell us about anything we could have done better. You can give your feedback anytime online.

Parking and facilities at the hospital

Free car parking.

There is no on-site restaurant available for visitors.

Visitors can buy a meal, if required, during their visit. Please speak to a member of the ward team.

No vending machine available. A small League of Friends shop is available selling personal care items, confectionery, cards, etc.

Other services offered at the hospital

Please note there may be other services at this location, including services not provided by KCHFT.

League of Friends

Chairman – Clive Dewing
Contact 01580 753345

The League of Friends office is in the hospital reception area and the chairman visits the hospital regularly.

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95%

Friends and Family test (FFT) question - percentage of positive responses

(Survey feedback from July to September 2024)

You said, we did

Information on visiting procedures are complicated.
- November 2022
The information board was updated to include current information, regarding visiting times and the number of people permitted per visit.

Staff name badges could be more visible.
- November 2022
In addition to mandatory ID, staff now wear prominent, bright yellow name badges.

Patient felt the food did not meet their dietary requirements.
- February 2023
To establish any specific food requirements, staff will ensure that allergy and special diet sheets are completed with patients upon admission and passed onto the Head Chef.

Carers/relatives of patients would like better communication from ward staff.
- February 2023
The ward re-introduced the ‘named nurse’ system, so that each patient is allocated a specific staff member for them and their families to liaise with.

Information on visiting procedures are complicated.
- November 2022
The information board was updated to include current information, regarding visiting times and the number of people permitted per visit.

Staff name badges could be more visible.
- November 2022
In addition to mandatory ID, staff now wear prominent, bright yellow name badges.

Patient felt the food did not meet their dietary requirements.
- February 2023
To establish any specific food requirements, staff will ensure that allergy and special diet sheets are completed with patients upon admission and passed onto the Head Chef.

Carers/relatives of patients would like better communication from ward staff.
- February 2023
The ward re-introduced the ‘named nurse’ system, so that each patient is allocated a specific staff member for them and their families to liaise with.

Your comments

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December 2024

Very good. Staff encourage you to be independent as soon as possible. I achieved my goals.

August 2024

Staff very kind and thoughtful. Could not fault them. Catering staff amazing. Thank you for looking after me so well and helping me become mobile again.

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