Frequent Service User Service

If you have agreed for a member of the team to contact you, they will be in touch with you soon.

Who we are

We are a friendly team of health practitioners with experience of supporting adults, children and families through life’s many challenges. We are here to listen and find solutions to help you.

What we do

The service offers a robust way of supporting people who make frequent use of health services, in particular A&E, primary care and mental health services.

We can help you practically and support your emotional health and wellbeing with lots of different things, such as:

• being at the end of the phone if you need to talk
• guiding you through housing problems
• linking to other people or services, for example a local support or health group
• introducing you to an activity or group you may like to join
• giving advice on health or social worries
• talking through ways to solve problems
• understanding letters, for example benefits letters
• attending health appointments and work meetings with you
• talking to your family, GP and other healthcare professionals.

If you fancy an informal chat, we can help with that too – we are happy to come to your home or meet at a place convenient to you.

Under-18s service

Our Under-18s service supports families with children and young people who frequently attend A&E or the GP. We can help with the following:

• being at the end of the phone if you need to talk
• support with communication, language barriers and medical terminology
• collaborating with other professionals where there are complex health needs
• linking to other services
• introducing you to an activity or group you may like to join
• giving advice on health or social worries
• talking through ways to solve problems
• attending health appointments or any other relevant meetings
• talking to your GP and other healthcare professionals.

There are lots more resources available at on our Kent family website.

How to use this service

If you have been referred to this service, you can phone us with any worry or problem. You will be given our contact details at your first meeting. We are available all day Monday to Friday, and Saturdays from 10am to 2pm. If we don't pick up, please leave a message and we will call you back.

If you need to speak to someone urgently, the Samaritans phone number is 116 123 and Release the Pressure can be contacted on 0800 107 0160 at any time.

If you need an urgent GP appointment or medical advice call 111. If you need help for your mental health call 111 and select the mental health option. Text “SHOUT” to 85258 to contact the Shout Crisis Text Line, or text “YM” if you’re under 19. If you’re under 19, you can also call 0800 1111 to talk to Childline. The number will not appear on your phone.