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Frailty Home Treatment Service (east Kent)

Providing individualised home treatment to patients in crisis in east Kent.

Contact us

Contact the Local Referral Unit (east Kent only).

Looking for services in west Kent? Visit Home Treatment Services.

Who we are

We are a community team led by consultants from the Community Frailty Team and East Kent Hospitals University NHS Foundation Trust. We are supported by advanced clinical practitioners, nurses and therapists; working in collaboration with GPs. The service forms part of a wider urgent care service with our partners.

What we do

We provide acute assessment and medical management for patients in their home or care home.

We provide individualised treatment to frail patients in crisis in east Kent. We agree a plan with the referrer and the patient and if required, the patient will be treated in their own home.

The service’s ultimate aim is to avoid patients being admitted to an acute hospital by diagnosing, assessing and treating patients. The service runs as a virtual ward, with patients under the care of the lead clinician.

The service works closely with hospital discharge teams and GPs to support early discharge of patients and provide a step-down service for those who are ready to leave hospital.

How do you use this service?

You need to be referred by a GP, healthcare professional or care home professional to use this service.

Information for referrers

We accept referrals for patients who are acutely unwell and are:

  • in an acute hospital bed with a need to facilitate discharge
  • at home
  • in a care home.

Referrals can be made by hospital teams, ambulance crews, primary care, community teams, out of hours providers and care homes.

Please contact:

Local Referral Unit
0300 123 4498
kentchft.ekreferralunit@nhs.net

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93%

Friends and Family test (FFT) question - percentage of positive responses

(Survey feedback from July to September 2024)

Your comments

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October 2024

Always very friendly and helpful to talk through the process. The team do a really good job.

February 2024

Mum loved all the team that visited. She thought you were the best thing since sliced bread. They could not have done more for us.

January 2024
East Kent

Frailty team were very helpful and offered a lot of support and advice.

May 2023

Fantastic. Could not fault the team. Amazing service. Arrived when they said they would. Treated mum as an individual and listened to her. Kept mum and family fully informed. Kept mum out of hospital which was what she wanted. Mayo even went as far as to speed along delivery of OT equipment to aid mum's mobility, which we had been waiting for months for.

May 2023

So personal to my mum was well tailored. Emma was very kind during the visit, made her feel visible, looked at her tablets and medication to see if they were all correct.

May 2023

Professional staff. Was kept informed and discussed. Overall was happy with care provided.

April 2023

Very caring member of staff.

March 2023

Staff that listened to me about my health problems and did their best to put my mind at rest.

January 2023

Excellent team. Well organised. No faffing and they worked well together. Very pleased with visit.

January 2023

Was very happy with visit. Very thorough examination. Explained things well and kept informed. Was very pleased with their caring attitude. I was unaware of the service but very pleased it was there.

September 2022

I was involved in the decisions about my treatment.

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