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Community orthopaedics

Providing orthopaedic solutions to outpatients across Kent.

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    Contact us

    0300 123 1772

    Option 1 for enquires about new referrals and first appointments

    Option 2 for enquiries about follow up appointments

    Kentchft.orthopaedicpatients@nhs.net

    Monday to Friday, 8am to 5pm

    Who we are

    We are a team of advanced practice (AP) physiotherapists who provide a service to support your musculoskeletal (MSK) health and wellbeing. We provide support for people who have more complex conditions that might require specialist support or further investigations.

    What we do

    We triage patients to receive the most appropriate care, by the right service, at the right time. We offer patients a comprehensive service to better live with, manage or improve musculoskeletal complaints. We realise that having a musculoskeletal condition can really affect your quality of life. At your appointment with us, we will focus on “what matters to you” and through a shared decision-making conversation, will agree a treatment plan, or organise further investigations if required.

    We provide a range of speciality services from our facilities, including:

    • A comprehensive assessment of your MSK condition, considering how it is affecting you and tailoring treatment to what matters to you
    • Advice about supported self-management
    • In some instances, referral for diagnostic imaging (eg x-rays, MRI, CT scans, blood tests, Nerve conduction studies). In most cases, having an X-ray or a scan is not required to help you get better, but in some circumstances can provide helpful information. Often the results show us things that are normal for your age and are not related to your pain.
    • MSK injections
      • While exercise-based therapy is often a successful treatment for many musculoskeletal issues, sometimes other treatments may also be needed. Many of our clinicians are experienced in providing injections. Evidence shows that injections are rarely the solution on their own, however these may be offered as part of your holistic support plan, if appropriate. Some injections are referred externally to other providers in the area.
      • Musculoskeletal injection treatment
    • Point of care ultrasound scans (delivered during your clinic appointment, where appropriate)
      • Diagnostic ultrasound can be used for soft tissue musculoskeletal problems, if appropriate to do so. We have advanced practice specialist MSK sonographers within the team. It may be a useful investigation to understand your problem better and your clinician may refer you for this after discussing this with you
    • Advice on rehabilitation strategies and onward referrals
      • Our MSK Advanced Practice Clinicians work side by side with the Physiotherapy team to ensure patients have access to both services
      • We work closely with local orthopaedic, rheumatology and chronic pain services and can refer to these services when their expertise is required

    How do you use this service?

    You need to be referred, for example, by a GP, nurse practitioner, first contact physiotherapist etc.

    Who you’ll see at your appointment

    You will meet with a clinician who is best able to support you with your condition. Our team includes a consultant and advanced practice physiotherapists who all specialise in the assessment and treatment of muscle and joint problems.

    Appointment types

    We offer face to face and telephone appointments. Appointments are available across our sites. Please let us know if there is an appointment type that would best suit your needs.

    How to prepare for your appointment

    To support the examination, you may be asked to remove some items of clothing during your appointment. Please ensure you dress appropriately to enable this. You are welcome to bring a relative or a friend to your appointments. Alternatively, we can arrange a chaperone if you would like someone to be with you.

    Please bring a list of your current medicines. You do not need to bring your medicines with you.

    If you have had a scan or x-ray outside your local NHS provider, please contact our administrative team beforehand so we can aim to have these available for you for your appointment.

    What happens after my appointment?

    You will be able to discuss next steps with the clinician at your appointments, which may be one or a combination of the following:

    • You may be discharged from the service with, or without, a patient initiated follow up process (which means you can access the service again for the same musculoskeletal issue within six months)
    • You may be offered a follow-up appointment, either via telephone or in person
    • You may be referred to another service if different advice or treatment is required
    Referral is received by Community Orthopaedic Service
    Referral triaged by an advanced physiotherapy practitioner
    Referral accepted by Community Orthopaedic Service
    Assessment by an advanced physiotherapy practitioner
    Depending on outcome of assessment
    Offered one or more of the following, as required:
    - self-management advice
    - further investigations arranged (for example, scans, xrays, blood tests)
    - joint steroid injection
    - referral to another service (for example, physio)     		Referral to acute hospital trust orthopaedic team for a consultant review - if required
    Discharge from the service with the option to return within six months if not improving

    Self-management information for patients

    Our specialist clinicians have compiled a selection of resources to help you manage your symptoms while you are waiting to be seen. It is important to know that a large number of muscle and joint problems do improve with time and can be effectively managed by following appropriate advice and guidance.

    Exercise, particularly strengthening exercise, is the best medicine for most aches and pains. Exercise can be anything that challenges your muscles and does not need to mean going to the gym or the swimming pool, as not everyone enjoys these things.

    We have drawn together a range of helpful resources. These include suggestions for managing muscle and joint problems, exercises you can do at home and information on local and national support services.

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    Our locations

    Churchill Centre

    Preston Hall, Aylesford, Kent ME20 7NJ

    Our services at this location:

    Please note there may be be other services at this location, including services not provided by KCHFT.

    View on Google Maps

    Victoria Hospital, Deal

    Victoria Hospital, London Road, Deal, CT14 9UA

    Community hospital

    Please see our Victoria Memorial Hospital page for more details.

    Our services at this location:

    Please note there may be other services at this location, including services not provided by KCHFT.

    Urgent treatment centre

    8am to 8pm, every day of the year.

    X-ray: 9am to 4.45pm, Monday to Friday.**

    Closed from 12.45pm to 1.30pm.

    We offer a walk-in service. However, we advise you to call NHS 111 before you travel to make sure you are directed to the most appropriate service for you. We may direct you to another service if we are unable to treat you at this centre.

    See our urgent treatment centre page for more details.

    View on Google Maps

    Dover Health Centre

    Maison Dieu Road, Dover, Kent CT16 1RH

    Our services at this location:

    Please note there may be other services at this location, including services not provided by KCHFT.

    Helpful information for the dental clinic

    Dental number: 01304 865556
    Opening times: Monday to Friday, 8.30am to 5pm (closed for lunch 1 to 2pm)

    Parking: Pay and display car park on Maison Dieu Road
    Closest train/tube station: Dover Priory Train
    Bus routes: Pencester Road
    Taxi rank: No
    Is the clinic shown on the map: Yes

    Inside the clinic:

    Lift: Yes
    Bariatric chair: No
    Inhalation sedation: Yes
    IV sedation: Yes
    Other speciality treatments: OPG Clinic
    Hoist:     Two
    Wheelchair access: Yes
    Anything else: No

    View on Google Maps

    Edenbridge Memorial Health Centre

    Four Elms Road, Edenbridge, TN8 6FY

    Please see our Edenbridge Memorial Health Centre page for more details.

    Reception will be open Monday to Friday, 8am to 6.30pm.

    The GP practice offers a walk-in minor injury service at the health centre. The service is open from Monday to Friday, 8.30am to 6.30pm, excluding bank holidays. There is no x-ray available.

    For urgent help please phone NHS 111  or visit NHS 111 online to get the right advice on where to go.

    View on Google Maps

    Folkestone Health Centre

    15 – 25 Dover Road, Folkestone CT20 1JY

    Our services at this location:

    All sexual health clinic appointments must be booked. Phone 0300 123 1678 to make an appointment. No walk-in clinics are available at this time.

    Monday: 8.30am to 7pm
    Tuesday: 8.30am to 4.30pm
    Wednesday: 8.30am to 7pm
    Thursday: 1 to 7pm
    Friday: Closed

    Clinic times may change.

    Please note there may be other services at this location, including services not provided by KCHFT.

    View on Google Maps

    Gravesham Community Hospital

    Bath Street, Gravesend, DA11 0DG

    Urgent treatment centre

    We offer a walk-in service. However, we advise you to call NHS 111 before you travel to make sure you are directed to the most appropriate service for you. We may direct you to another service if we are unable to treat you at this centre.

    8am to 8pm, every day of the year.

    X-ray: 8.30am to 7pm, Monday to Friday.

    See our minor injury units page for more details.

    Our services at this location:

    Please note there may be be other services at this location, including services not provided by KCHFT.

    Parking

    There is a small public car park at Gravesham Community Hospital (18 spaces) and the machine takes cash only.

    The hospital can be very busy, the nearest council parking is at St George’s Centre.

    View on Google Maps

    Hawkhurst Community Hospital

    High Street, Hawkhurst, Kent, TN18 4PU

    Please see our Hawkhurst Community Hospital page for details.

    Our services at this location:

    Please note there may be other services at this location, including services not provided by KCHFT.

    View on Google Maps

    Minster Surgery

    75 High Street, Minster, Kent CT12 4AB

    Our services at this location:

    Please note there may be other services at this location, including services not provided by KCHFT.

    View on Google Maps

    New Romney Clinic

    New Romney, Kent TN28 8LQ

    Our services at this location:

    Please note there may be other services at this location, including services not provided by KCHFT.

    View on Google Maps

    Newington Road Clinic

    Newington Road, Ramsgate, Kent CT11 0QU

    Our services at this location:

    Please note there may be other services at this location, including services not provided by KCHFT.

    Helpful information for the dental clinic

    Dental number: 01843 255211
    Opening times: Monday to Friday, 8.30am to 5pm (closed for lunch 1 to 2pm)

    Parking: At the front of the building
    Closest train/tube station: Ramsgate
    Bus routes: Not available
    Taxi rank: Central Cars 01843 601601
    Is the clinic shown on the map: Yes

    Inside the clinic:

    Lift: N/A
    Bariatric chair: No
    Inhalation sedation: Yes
    IV sedation: Yes
    Other speciality treatments: No
    Hoist:     Yes
    Wheelchair access: Yes
    Anything else: No

    View on Google Maps
    95%

    Friends and Family test (FFT) question - percentage of positive responses

    (Survey feedback from July to September 2024)

    Your comments

    Previous Next

    November 2024
    Hawkhurst

    Given plenty of time to explain my problems. Felt I was listened to and then given an explanation for my symptoms.

    October 2024
    Maidstone

    My care and treatment was of the very best. All the treatment was explained and when given was done as sympathetically as was possible. Could not have had a better experience.

    September 2024
    Ashford

    I was listened to and the entire session was focused, clear and addressed all key issues. It was a very positive experience.

    August 2024
    Hawkhurst

    The best thing was that everything was explained to me in detail. There was no rush to get me seen to and onto the next patient. Very pleasant experience.

    July 2024
    Dover

    The consultant has a wonderful manner and listens to me and always offers sound advice.

    May 2024
    Thanet

    I was given feedback and results of x-ray and MRI in a clear manner with the opportunity to ask questions and make decisions about the best options for treatment.

    April 2024
    Maidstone

    Very friendly and welcoming and the doctor who I saw was lovely. I didn't feel rushed and if I had any questions he had the time to answer them.

    March 2024
    Sevenoaks

    I was happy that I have been asked and checked properly. They listened to me to make sure to give the right advice. Also, I liked that they examined me to see where I have the pain.

    February 2024
    Maidstone

    Very helpful and reassuring. Answered all questions and more. Clear information of plans going forward.

    January 2024
    Sevenoaks

    Very good, informative and listened to my questions and gave sound advice.

    May 2023
    Shepway

    Because everything was explained fully and any questions answered.

    May 2023
    Gravesham

    Very good treatment, made to feel very comfortable. I know I can contact them any time should the problem come back.

    May 2023
    Maidstone

    Very helpful, very good at explaining things to me.

    May 2023
    Thanet

    Clear explanation. Friendly manner. Encouraging.

    April 2023
    Gravesham

    Very informative, good information given with a good plan going forward. I didn't leave with any questions not answered.

    April 2023
    Sevenoaks

    Damien and his assistant examined the problem area thoroughly and gave me the appropriate treatment. They were very thorough.

    March 2023
    Gravesham

    Amazing man, Marco was very kind and listened very well.

    March 2023
    Dover

    Very good service, very good help, very nice people, very considerate. It was a pleasure to be there and would happily return.

    January 2023
    Shepway

    Seen on time, friendly, helpful and was given a referral.

    December 2022
    Gravesham

    They helped me and I understood.

    December 2022
    Thanet

    I was seen very soon after my arrival. The clinician was thorough very informative. Excellent service.

    December 2022
    Ashford

    Mike went above and beyond to try and help me. He was caring and empathic.

    June 2022
    Swale

    Treatment was easy and informative.

    June 2022
    Sevenoaks

    Damien was excellent at setting me at ease, explaining every step.

    June 2022
    Dover

    Kenny was very clear and thorough with explanations and exercises.

    June 2022
    Shepway

    Really pleased with the help I received. Paul was very friendly.

    May 2022
    Maidstone

    Gautam was extremely thorough with my appointment, giving me great advice to help with my knees. Never met anyone before who is so kind and thorough, thank you.

    May 2022
    Thanet

    Thank you for seeing me today and treating me with kindness. The treatment was virtually painless. Given helpful information re future treatment.

    May 2022
    Sevenoaks

    The procedure was explained clearly at each step. I was given good follow up advice. I felt comfortable throughout.

    April 2022
    Maidstone

    I was given information regarding my problem. The options for further help. The doctor was very kind and helpful. Thank you.

    April 2022
    Gravesham

    Promptly seen, everything clearly explained. It was dealt with in a calm professional way.

    April 2022
    Deal

    I was welcomed by Julia very politely. The information that she gave me was clear and concise, and the care given to me was fantastic.

    April 2022
    Thanet

    Excellent people skills, guided me through what was going on at each stage, very caring and made me feel comfortable when having injection.

    April 2022
    Shepway

    Lovely and really understanding.

    April 2022
    Sevenoaks

    Excellent care and thorough, easy to understand explanations and exercises.

    March 2022
    Dover

    Very helpful, took time to talk and listen and explained everything. Kind and considerate.

    March 2022
    Swale

    Very good explanation on what was happening.

    March 2022
    Maidstone

    Professional and clear guidance and preparation prior to procedure. Great explanation of procedure and expectation of result. Reassurance given at all times.

    February 2022
    Dover

    Michael explained everything very clearly and helped put my mind at rest.

    March 2022
    Gravesham

    Very good, the lady I saw was very professional an answered any question I had. She took into consideration when checking my knee, not to hurt it.

    February 2022
    Maidstone

    Farida is very professional and always makes sure I understand the process / advice given.

    February 2022
    Thanet

    Nas was extremely helpful and informative also a very nice man.

    January 2022
    Dover

    Kehinde took her time and answered all my questions. She was great and really listened. Thank you Kehinde for your time!

    January 2022
    Maidstone

    Excellent patient interaction, made me feel at ease on all occasions, follow up calls always on time.

    January 2022
    Thanet

    Very good service, was seen quickly also given advice about my treatment. Was also given a good check over my problem.

    November 2022
    Dover

    Explained my treatment very thoroughly.

    November 2022
    Maidstone

    Professional, polite, very informative and enough time given to explain things now and going forward.

    November 2022
    Hawkhurst

    Gentleman was clear in his approach professional and courteous. Seemed thorough.

    October 2022
    Dover

    Was listened to. Questions answered and understood.

    October 2022
    Sevenoaks

    Made me very comfortable and at ease during the short procedure as I was very nervous and Gokhan was lovely.

    October 2022
    Shepway

    Professional approach, well explained without any problem.

    September 2022
    Thanet

    Seen on time, made to feel at ease. Given of plenty of information about what would happen.

    September 2022
    Tonbridge

    The practitioner was very kind, compassionate and knowledgeable.

    September 2022
    Sevenoaks

    Very clear and explained my condition in great detail. Explained my options and was very helpful.

    September 2022
    Dover

    Very informative - took time to explain everything going forward.

    September 2022
    Maidstone

    Every person was professional and caring. The doctor was very caring, kind and gentle.

    August 2022
    Thanet

    Helpful listened to my problem and gave useful information.

    August 2022
    Sevenoaks

    Damian and his nurse were very professional and informed me of everything as it was happening.

    August 2022
    Maidstone

    Very good information provided throughout. Clean and efficient. Clinician made sure I was comfortable with procedure.

    August 2022
    Deal

    My appointment happened on time. Julia was very clear and precise and explained what would happen next.

    July 2022
    Gravesham

    Holly explained what was going on in my body and the MRI report. And Holly gave me some exercises to help strengthen my arm and shoulder.

    July 2022
    Thanet

    Michael was very pleasant, informative and kind.

    July 2022
    Sevenoaks

    Always helpful, efficient, good explanation of treatment.

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