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Adult Community Musculoskeletal Physiotherapy

Assessing and treating musculoskeletal injuries and conditions.

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    Contact us

    0300 123 1951
    kentchft.physiopatients@nhs.net

    Monday to Friday, 8am to 5pm

    Our clinic locations across Kent are listed below:

    Who we are

    We are a physiotherapist-led clinic for patients with musculoskeletal problems. We aim to help patients understand their condition and restore movement, strength and function. We run clinics in locations across Kent. Some clinics operate outside normal opening hours.

    What we do

    We assess and treat musculoskeletal injuries and conditions including muscle and ligament injuries, tendon problems and joint pain including osteoarthritis. We see patients with back and neck pain, and can help with upper and lower limb problems. We also help patients with sports specific injuries, repetitive strain disorders and long-term pain conditions. You may be referred to us after surgery such as total hip and knee replacements.

    Treatment includes:

    • individual and group education and advice sessions to help patients actively manage their problem.
    • face-to-face and virtual exercise groups led by a physiotherapist or physiotherapy assistant.
    • patient and problem specific exercise prescription
    • individual treatment sessions.

    Individual sessions may include gait, biomechanical and postural assessments. We may also offer electrotherapy, manual therapy, acupuncture and ergonomic advice. We provide a comprehensive, holistic treatment package to suit your needs.

    Further support

    ESCAPE pain programme

    Referral flowchart

    Referral received and clinically triaged
    Fast track to condition specific pathway: Back/Hip/Knee One to one assessment (face to face or virtual)
    We use virtual appointments so we can see you more quickly. Face-to-face appointments are also available and this will be discussed with you at your first appointment.
    Group information session – why do I have pain, and what can be done to help me?
    Treatment options will depend on patients’ individual requirements
    Self management advice Group exercise sessions (face-to-face or virtual) 1:1 follow-up appointments (face-to-face or virtual)
    Problem resolved and/or self-management achieved.

    Discharge from service     		Onward referral to appropriate service or back to GP

    How to use this service

    Who can refer?

    GPs (patients can ask their GP for a direct referral) or healthcare professionals via a written letter, standard referral form, e-referral service (ERS) or email.

    Self-referral

    Alternatively people can self-refer by completing our online MSK self-referral form or download a copy of the MSK self-referral form.

    What happens next?

    We process your referral and will contact you, either by phone, letter or email to arrange your initial assessment.

    We may ask you to provide us with more information about yourself and your condition prior to your appointment.

    Your appointment

    You may be offered a virtual or face to face appointment, which could be either in an individual or group setting. Virtual consultations and group settings have been proven to be an effective way of receiving and delivery physiotherapy.

    Phone consultations

    Your physiotherapist will phone you within the agreed time slot and will ask you questions regarding your problem. You will be asked to complete some movements in order to determine what you are able to do and where your symptoms are coming from. They will be able to explain your problem along with providing exercises and advice on how to manage it. You will be called from a withheld or unknown number.

    Video consultations

    Video consultations are very similar to the phone consultations; your physiotherapist will be able to see you, watch you move and demonstrate your exercises. You will need a laptop, tablet or smartphone with the web camera and microphone enabled.

    Face-to-face appointments

    Your physiotherapist will be able to complete a physical assessment including testing your strength and movement. They can also offer treatments such as manual therapy or acupuncture.

    If there is no longer a clinical need for you to be seen face-to-face, you may be offered a virtual appointment.

    You may be seen by:

    • qualified physiotherapist
    • supervised physiotherapy student
    • physiotherapy assistant.

    Physiotherapy careers

    Are you, or someone you know, interested in becoming a physiotherapist?

    Here are some useful links to provide more information about the profession and what you need to do to access training.

    Self-management information for patients

    You may find these contain helpful advice, including exercise suggestions, which you could try while waiting for your first physiotherapy appointment.

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    93%

    Friends and Family test (FFT) question - percentage of positive responses

    (Survey feedback from July to September 2024)

    Your comments

    Previous Next

    October 2024
    Deal

    Support tailored to my needs at a pace that fits with my lifestyle for long term, to prevent future issues. My questions were answered fully and explained clearly.

    September 2024
    Sevenoaks

    The person who called me was very thorough and friendly, explaining everything as we went through the assessment.

    August 2024
    Sevenoaks hospital

    Exercises were set to meet my individual needs. These where gradually adapted as the weeks went on. I felt I was well taken care of and looked after. I really enjoyed these six weeks.

    July 2024
    Aylesford

    Kind, competent and compassionate practitioner, who listened to my concerns and gave excellent advice.

    June 2024
    Sevenoaks

    The therapists are kind, thoughtful and helpful, offering support and encouragement. I think the group session works very well and is very effective.

    May 2024
    Tonbridge Cottage hospital

    The two physiotherapists were knowledgeable, professional and friendly. The exercises were well explained and monitored. I definitely benefited from attending this group event - thank you.

    April 2024
    Broadstairs

    Really positive, really listened to me and explained everything. Made me feel that I could be helped and felt everything was explained so well to me.

    March 2024
    Aylesford

    My physiotherapist was just super! Listened to everything I was concerned about, gave me great advice and gave me hope that someone is there to help me.

    February 2024
    Victoria hospital, Deal

    Engaging and helpful staff who explained everything perfectly. A good workout with different types of apparatus. It was explained how we could help ourselves by doing many of the exercises at home.

    January 2024
    Aylesford

    They really took their time with you to make sure you understand everything that is going on. They gave me a steroid injection which I was pretty nervous about, however made sure I was really at ease with it all. I always come out of there feeling listened to, educated and with hope that my shoulder will get better.

    May 2023
    Sevenoaks hospital

    Brilliant, staff were knowledgeable and were there to help and advise.

    May 2023
    Dover Health centre

    Have been given exercises to help me carry on and the confidence to get me back to work. The physio was good.

    May 2023
    Westview hospital, Tenterden

    Everything was brilliant, given lots of information and didn't need to ask any questions.

    May 2023
    Royal Victoria hospital, Folkestone

    Very helpful and caring staff, there to help if needed and also fully talked things through and explained all the exercises.

    May 2023
    St Stephens Health centre, Ashford

    She was very helpful and informative and very assuring there was no waiting to be seen very quickly.

    May 2023
    Victoria hospital, Deal

    Appointment was timely and the physiotherapist (Alex) was very good and clear throughout the session.

    May 2023
    Aylesford

    The physiotherapist Anna made me feel comfortable and safe.

    May 2023
    QVMH, Herne Bay

    Such professionalism, care and direction from Natalie, Karen and Elaine. Amazing approach to progression. Couldn't have asked for anyone better in aiding my rehab.

    April 2023
    Tenterden

    Very impressed, my assessment and diagnosis was very quick and I was cured within a couple of weeks.

    April 2023
    Dover

    Excellent advice and very caring physiotherapist. Exercises provided have really helped. Thank you.

    April 2023
    Deal

    Outstanding! At last a diagnosis and practical help.

    April 2023
    Sevenoaks

    The staff were extremely helpful, good at demonstrating exercises, polite, patient. I was offered a very good set of shoulder exercises.

    April 2023
    Gravesham

    Everything was good, didn't have to wait, familiar with the area.

    April 2023
    Aylesford

    Such a positive experience. Steve was so thoughtful and such a friendly guy.

    April 2023
    Herne Bay

    I wasn't rushed at all and I was given the time to explain my problems and had them answered fully.

    April 2023
    Folkestone

    Kerry was knowledgeable and helpful and understanding.

    April 2023
    Deal

    Time was taken explaining my problem and informative.

    April 2023
    HMP Maidstone

    The doctor helped me a lot, he took his time and sees me properly.

    March 2023
    Tenterden

    The remedial exercises were clearly explained as the problem improved. The medical and physical reasons were also clearly explained.

    March 2023
    Aylesford

    Physiotherapist presented the class well. Good information to provided and advice to follow going forward. Steve (assistant) good presentation of exercises.

    March 2023
    Folkestone

    Caring people, helpful, patient and competent.

    March 2023
    Sevenoaks

    Clear explanations, well delivered and interesting. Helpful.

    March 2023
    Deal

    Friendly and professional staff put me at ease.

    March 2023
    Dover

    Appointments were timely with the right follow-up support to help progress my healing and recovery. They were efficient and patient.

    March 2023
    Sevenoaks

    Well organised and lots of information given in a safe environment. Suggestions given as to how to take forward.

    March 2023
    Tenterden

    Friendly, good advice and treatments from Ben.

    March 2023
    Tonbridge

    Didn’t have to wait to be seen. Was a good consultation with lots of advice given. Previous exercises advised really helped.

    March 2023
    Sheppey

    Very pleasant and easy to talk to practitioner and not rushed.

    March 2023
    Herne Bay

    Very informative, easy to comprehend, friendly presentation and inspirational. Left with a very positive feeling.

    January 2023
    Westview, Tenterden

    Steve my physio explained everything. He answered all of my questions and even brought out the joint model to show me as he spoke.

    January 2023
    Royal Victoria hospital, Folkestone

    Treated with kindness and care. Pointed in the right direction for my exercises given by the physio.

    January 2023
    HMP Elmely, Sheppey

    Good listening and advise provided. Patient and good knowledge of job.

    January 2023
    Sevenoaks hospital

    Friendly, welcoming receptionist. Abbie, my physiotherapist, was friendly and very clear when explaining exercises.

    January 2023
    Sheppey community hospital

    Very thorough in pinpointing the problem and explained it clearly.

    December 2022
    Deal

    Session started on time, very informative. Staff were friendly and professional.

    December 2022
    Gravesham

    Arrangements for the appointment were good with a reminder sent out by text a couple of days before. Roy was very thorough and listened to how I was getting on. He made some good suggestions and referred me for further investigation.

    December 2022
    Herne Bay

    Excellent, very helpful and friendly. Good understanding and instruction from Simon and Elaine.

    December 2022
    Sevenoaks

    Brilliant classes. Expert help. Help to do exercises correctly.

    December 2022
    Sheppey

    Burnett was very professional, he explained everything very clearly. He was also very kind and caring.

    December 2022
    Dover

    Excellent staff - very reassuring. Good to work with a group. Really helped my confidence and aided recovery.

    December 2022
    Aylesford

    Went through all about my condition, physio was very friendly and answered all of my questions.

    June 2022
    Churchill Centre, Aylesford

    Kay was efficient, patient, courteous and respectful. The exercises are easy to do and don't need complicated equipment - they also work!

    June 2022
    QVMH, Herne Bay

    Simon and Danni were friendly, kind , efficient, encouraging, helpful and very knowledgeable. Their advice was great, thank you.

    June 2022
    Sevenoaks Hospital

    Appointment on time. Did not feel rushed. Laura is very kind and takes the time to sort out the best way to help.

    June 2022
    The Wells Clinic, Tunbridge Wells

    Examination and exercises given have improved back. Tash very friendly and gave good advice.

    May 2022
    Whitstable & Tankerton Hospital

    Kaya was amazing and there was a visible progression each session. Location was local and easily accessible.

    May 2022
    Churchill Centre, Aylesford

    Excellent assessment, very thorough. Gave plenty of time to explain things. Very useful exercises and suggestions re posture.

    May 2022
    The Wells Clinic, Tunbridge Wells

    My symptoms have largely improved. Brendan was very friendly, did not feel uncomfortable. I am no longer in pain every day.

    April 2022
    Westview Integrated Care Centre

    Steve was very kind, reassuring and professional. Steve explained what was happening and why.

    April 2022
    Sevenoaks Hospital

    Fully explained and clearly and in a friendly manner.

    April 2022
    Dover

    Very professional, calm and patient and helpful. I entered barely able to walk upstairs, I am discharged painless and free to move.

    April 2022
    Royal Victoria Hospital, Folkestone

    Excellent attention and discussion. Natalie listened and understood the problems involved.

    April 2022
    QVMH, Herne Bay

    The physio (Simon) was very pleasant asking me about my situation and symptoms in a very thorough way. His advice has really helped me progress. Top man!

    March 2022
    Westview Integrated Care Centre

    Excellent instructions and explanation of what to expect from the treatment.

    April 2022
    Gravesham Community Hospital

    Just like to thank you for the services you provide and the very friendly manner of your staff .

    March 2022
    Churchill Centre, Aylesford

    Very informative session. Well worth attending. Lots of useful information.

    March 2022
    Royal Victoria Hospital, Folkestone

    My husband suffers from dementia and is very deaf, but he was very happy and understood every step of the way because of the staff.

    March 2022
    Sevenoaks Hospital

    Physiotherapist very friendly. Explained everything clearly. No problems at all.

    February 2022
    Royal Victoria Hospital, Folkestone

    Mariam is an amazing Physio. Knowledgeable supportive and professional. We would highly recommend her to anyone.

    February 2022
    Gravesham Community Hospital

    Ash was very attentive and took my concerns seriously. Although the issue is persisting his advice has helped to alleviate some symptoms.

    February 2022
    Churchill Centre, Aylesford

    Tony was very helpful and patient when explaining my condition and the exercises to help me.

    February 2022
    Balmoral Surgery, Deal

    My therapist was excellent trying to sort out my problems, if needed I would like to be treated by her again.

    January 2022
    Westview Integrated Care Centre

    They are incredibly knowledgeable, calm, reassuring and methodical. I've felt at ease and very well looked after. My condition has meant I can't always be specific, but they were always very patient with me.

    January 2022
    Royal Victoria Hospital, Folkestone

    Brandon showed a high degree of patience as I forget things which he understood.

    January 2022
    Sheppy Community Hospital

    Nicky was very helpful, friendly and put me at ease on every visit. Her instructions were easy to follow and she was very encouraging.

    January 2022
    Churchill Centre, Aylesford

    Pru was very caring and understanding, the physio and advice really helped. Thank you Pru for improving the quality of my life.

    January 2022
    Canterbury Health Centre

    My physiotherapist (Emma) was a pleasant person with whom I engaged well and was able to help me with my muscular problems.

    November 2022
    Dover Health Centre

    The information we talked about was very helpful to me and put me at ease with my condition. Also found exercises for my back very helpful.

    November 2022
    Wells Clinic, Tunbridge Wells

    The lady was kind natured and thorough. My concerns and problems were listened to and understood.

    November 2022
    Royal Victoria hospital, Folkestone

    The physiotherapist listened to what I had to say about my health and then gave me very good advice, hence progress was made.

    November 2022
    Gravesham Community hospital

    Consistent help and understanding.

    November 2022
    Churchill Centre, Aylesford

    Staff welcoming very friendly gave me exercises to do before appointment.

    November 2022
    Tonbridge Cottage hospital

    Positive, helpful staff. Exercises adapted to personal needs. Small class friendly atmosphere. Thank you, it has been great.

    November 2022
    Sevenoaks hospital

    Physiotherapist was aware of full history, listened to ongoing symptoms and then followed up with advice and suggestions for self-help.

    October 2022
    Wells Clinic, Tunbridge Wells

    The treatment has been a pleasure to receive and successful.

    November 2022
    QVMH, Herne Bay

    Approachable staff member, good understanding of problem and clear advice given with email follow-up.

    October 2022
    Victoria hospital, Deal

    Very helpful and patient, felt very comfortable the whole time and my problems have been helped immensely from the appointments.

    October 2022
    Gravesham Community hospital

    Good advice and treatment.

    October 2022
    Churchill Centre, Aylesford

    Today, I've learnt quite a few new things I can try which I didn't know about. It's been very interesting. Thank you.

    October 2022
    Faversham Cottage hospital

    It was very personal and informative and encouraging.

    October 2022
    QVMH, Herne Bay

    Thoroughly informative, approachable and friendly, a joy to talk to.

    September 2022
    Tonbridge Cottage hospital

    Physiotherapist was understanding of my existing injuries and worked around them. Also had details of previous exercises already given by physio online.

    September 2022
    Westview, Tenterden

    Michal was pleasant and easy to talk to. Helpful with explanations.

    September 2022
    Royal Victoria hospital, Folkestone

    The clinician listened carefully to my problem and offered lots of helpful advice.

    September 2022
    Churchill Centre, Aylesford

    Good advice given to me and examination.

    September 2022
    Whitstable & Tankerton hospital

    It was a very good service from reception to the actual appointment with the physio - thank you.

    September 2022
    Sevenoaks hospital

    Thorough analysis of my knee condition and very confident the proposed help will improve it.

    August 2022
    QVMH, Herne Bay

    Clear direction and making the situation pleasant and less stressful.

    July 2022
    QVMH, Herne Bay

    No travelling involved and appointment was on time.

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