Volunteer to career: Nikola's story
A setback became a stepping stone for Nikola Wharlley, who after six years working in an admin role made the leap to pursue a patient-facing career.
“I was happy in my role, but there was always a part of me wanting to work directly with patients in some way," said Nikola.
“I had gained some experiencing shadowing colleagues in Kent Community Health NHS Foundation Trust’s (KCHFT) Podiatry Team, observing clinics and home visits, which inspired me to apply for a job as a healthcare support worker.
“It wasn’t meant to be and I didn’t get the job, but the matrons who interviewed me gave me valuable feedback and suggested I gain more first-hand experience through volunteering, as a way of building the knowledge and skills I needed.”
Encouraged by this advice, Nikola approached KCHFT’s Volunteering Team, who set Nikola up with a voluntary role in the stroke rehabilitation ward at Westbrook House in Margate.
Nikola said: “Claire from the Volunteering Team was helpful in finding me an opportunity which worked around my young family and nearly fulltime admin role. The opportunity was flexible and I was able to set regular hours that worked for me and the ward.
“I would sit and talk with patients, do the tea round, help out with washing up, join in with group activities like colouring and bingo. I also joined in with group physio and occupational therapy sessions, supporting patients while they used the exercise equipment.”
After a few months of volunteering, Nikola saw a role come up for an assessor in the East Kent Home First Team and this time was successful.
She said: “Volunteering reinforced for me how much I love making a difference to people who face health challenges each day. It also broadened my understanding of the different services the trust offers and the various roles available.
“I am really enjoying my role as assessor. I am still learning so much every day, but I don’t think I would have been offered this position if I hadn’t done the volunteering first.”
Patricia Funnell, Matron at Westbrook House, passionately promotes the benefits volunteering brings to everyone involved.
She said: “Nikola’s story is a shining example of why volunteering can enhance employability, while also aiding patient morale and faster recovery.
“Volunteers develop communication, teamwork, and patient-care skills, which are highly transferable and sought-after in healthcare roles.
“By working alongside healthcare professionals, they build networks, gain references and insight into specific NHS roles, which can be advantageous when applying for paid positions.
“Having volunteers on our stroke rehabilitation unit has been pivotal in enhancing patient recovery and overall service quality. Volunteers provide patients with extra support, helping them stay engaged and motivated through activities that complement their therapy.
“Volunteers bring a fresh energy to the team, fostering a more holistic and compassionate care environment.
“Nikola is an amazing individual who took on a challenge to open the door to new career in the NHS. We are so proud of her and all that she has achieved.”
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