We listen to the people who matter most, our patients and local people, so we can continue to deliver outstanding care in the right place, at the right time.
There are lots of ways you can have your say – and you can get involved as little or as much as you like – from giving us instant feedback on our services, to becoming a trust volunteer.
Give feedback on a service
We are passionate about listening to the feedback we receive from our patients and carers, as it's vital to improving and guiding services, helping us maintain caring, exceptional and safe care.
Become a member of our trust
NHS foundation trusts are like co-operatives, where local people, patients and staff can become members.
As a member, you will have more of a say in the future of our services, through the Council of Governors, which works closely with our trust Board.
As a member, you can choose how much to be involved, from taking part in surveys and questionnaires, reviewing our information leaflets, joining panels or working groups and sharing your views at public meetings or events.
As a member, you will also have the choice to stand for election as a governor.
Membership enquiries
0300 013 2143
kcht.membership@nhs.net
Trust Membership Office
Trinity House, 110-120 Upper Pemberton
Kennington
Ashford
Kent TN25 4AZ
Our People’s Network
Have you, or someone you love, used our services?
This group is for people who want to share their healthcare experiences with us to help develop and improve the work we do.
The network is made up of past and present patients and people who have cared, or are caring, for a loved one. Our governors, volunteers complete the group.
A dedicated team supports network members to use their knowledge and skills to work alongside our healthcare professionals to review and create products like training materials, information booklets, new services and organisational policies.
Network members are called our Participation Partners and meet for two hours every other month virtually and face-to-face.
Patient-Led Assessments of the Care Environment (PLACE)
Are you a past or present patient who can join us in our hospitals and community settings to tell us directly how we can make improvements to our environment and services?
PLACE assessments take place every year across all hospitals, hospices and independent treatment centres providing NHS-funded care and help us understand how well we are meeting the needs of our patients.
Working in teams, PLACE patient assessors give their opinions on how healthcare settings support the provision of clinical care. Together, they assess privacy and dignity, food, cleanliness and general building maintenance and the extent to which the environment is able to support the care of those with dementia or with a disability.
Healthy Communities Steering Group
Are you a member of a migrant community, or ethnic minority group, who has faced difficulty using our services?
We want to make sure everybody has the same opportunity to access healthcare and invite you to share your experiences so we can continue to plan and deliver services in a fair and inclusive way.
The steering group meets monthly online and quarterly in person at various voluntary, community and social enterprise organisations across Kent.
Colleagues and people who work with people from migrant communities and ethnic minority groups are also welcome to join.
Contact us
If you would like to be involved in any of these, contact:
Patient and Carer Partnership Team
0300 013 2045 and select option one
kentchft.engagement@nhs.net
Monday to Friday, 9am to 5pm
Website feedback
If you have spotted something wrong on our website, or you have any other query regarding the website, please get in touch using our feedback form.
Would you like to be a volunteer?
If you really want to be involved in our trust, why not consider a role as a volunteer? Giving a little of your time can make a huge difference to our patients.
There are lots of ways to volunteer and lots of reasons why people do – from just walking and talking with a patient, or helping in one of our hospital gardens, to being a research champion or breastfeeding peer support advisor.
Our volunteers tell us becoming a volunteer has empowered them to ‘give back’ while improving their own wellbeing, teaching them new skills, progressing their careers up and meeting new people.
How often you volunteer is up to you but we do ask that people can commit to at least six months service.