At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.
If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your feedback page or find other ways to give us your views.
Here are some examples of positive feedback received on our experience surveys.
East Sussex Children’s Integrated Therapy and Equipment Service – June 2024
The staff member was an amazing speech therapist for my young son. His speech improved massively whilst working with them. They were professional, kind, friendly and their knowledge of his speech disorder was so reassuring. They supported us as a family in dealing with his needs. They also made the relevant referrals when needed for other issues with his health.
School Health (Kent) – June 2024
We've noticed a significant change in our daughter and her confidence. The counsellor also reminded us of the appointments - brilliant communication. They made my daughter feel eased and comfortable. (Children and Young People's Counselling)
Urgent care – June 2024
Both the triage and the person who saw and treated me were so kind, thorough and professional and I was extremely grateful. (Sittingbourne MIU)
South East DriveAbility – June 2024
Made to feel welcome. Good explanation of what was going to happen. Very knowledgable and friendly.
Podiatry – June 2024
The three staff we saw were amazing with my autistic son, who I thought would not tolerate them treating him. However they did manage to, as they were so reassuring and patient.
Pulmonary Rehabilitation Service – June 2024
Staff very cheerful, helpful and kept everybody motivated. Very encouraging.
Podiatric surgery – June 2024
Very friendly and professional staff. Very good pre and post procedure information and care. Relaxed atmosphere, high standard of cleanliness.
Whitstable and Tankerton Hospital – June 2024
Food very good, care great, bell recall very good, physio superb, atmosphere very good. Day room a joy to use on special occasions, such as birthday and 80th anniversary D-Day, very touching. Garden facility great.
Respiratory Service (east Kent) – June 2024
The nurse is always calm, caring and compassionate. Whenever I call the service, the people who answer the phones are also kind. I feel looked after and listened to.
Urgent Care Team (west Kent) – June 2024
The staff were always very cheerful, knowledgeable and they answered all my questions, that I fully understood what is happening in my care. (Rapid Response service)
Urgent care – June 2024
Check-in was easy, waiting time was excellent, triage was thorough. Every member of staff was friendly, helpful, but above all welcoming. Their professionalism was exemplary. (Deal UTC)
Tuberculosis (TB) Nursing Service – June 2024
The nurse was very professional. Explained the procedure to me. Was gentle with my baby. They also helped me carrying my baby. The nurse was lovely.
School Health (Kent) – June 2024
Extremely helpful advice and really nice caring attitude to a sensitive subject. Very knowledgeable and friendly. Staff member couldn't have been more helpful.
Pharmacy Team – June 2024
Clinicians were very compassionate, caring and understood what the patient's needs were and dealt with things sensitively. The clinicians helped her with medications and they were fantastic.
Community nursing – June 2024
Nurses are very supportive, visiting three times a week. Both nurses listen to my wishes. Include me in decisions in my care.
Health Visiting Service – June 2024
Very kind and informative health visitor, created a warm environment with plenty of toys for my little girl to explore whilst we were talking.
Dental Services – June 2024
Everyone was very patient with my brother. They showed a lot of care and consideration towards him, making sure he was okay throughout the appointment. They made us feel very reassured and comfortable at all the times.
East Sussex School Health – June 2024
The school nurse was really helpful, she listened and signposted me in the right directions.
Epilepsy Service – June 2024
The nurse yesterday (and always) takes time to listen and explain further care. I did not feel rushed and she took the time to speak to my husband at my request. The appointment was booked so quickly after I made contact. I feel really safe and looked after.
Physiotherapy (musculoskeletal) – June 2024
The therapists are kind, thoughtful and helpful, offering support and encouragement. I think the group session works very well and is very effective.
Community nursing – June 2024
The nurse really helped me, put my mind at rest. She is very kind and helped me a great deal. (Wound Centre)
Falls Prevention Service – June 2024
Clear instructions and advice given during all sessions. Thoughtful and encouraging instructors and helpers. (Postural Stability course)
Falls Prevention Service – June 2024
Very friendly staff made you feel welcome. Always emphasised only do the exercises if you feel safe to do so. I was told many things to make my life safer.
Heart Failure Nursing Service – June 2024
The care and treatment I have received has been excellent. Generally and honestly I could not fault the whole system. The NHS is brilliant.
Lymphoedema Service – June 2024
Everything was just brilliant. The nurses are so knowledgeable and caring and kind, just fabulous.
Continence Service – June 2024
The clinician made me comfortable and was so easy to talk to. I have been given great advice and treated with respect and understanding. The tablets I have been given have completely changed my life. Thank you so much for all your care.
Immunisation Team – June 2024
The nurse adapted the location to meet my SEN daughter's needs. They treated my 14 year old daughter with patience, kindness and respect. Throughout my daughter was treated as an individual and her fears respected which allowed her to have the trust and confidence to receive the vaccine.
Community Neurological Rehabilitation Team – June 2024
Staff were friendly and professional and assisted all who attended over several weeks. Allowed us to regain our confidence and strength while making it fun. Always had a smile on their faces. My heart felt thanks to them both.
Children’s Hearing Service – June 2024
Wonderful experience, my son loved it and had fun all through the process. Thanks to the audiologists, they were amazing.
Community Chronic Pain Service – June 2024
I was listened to and the response was considered and appropriate. I came away from the experience feeling more positive than I had for a considerable time. Thank you.