Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your feedback page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

Tonbridge Community Hospital – July 2024

Very pleasant atmosphere, very pleasant and friendly staff. Made me feel welcome on arrival.

West View Integrated Care Centre – July 2024

Cheerful and attentive staff, good food and pleasant surroundings. (Benenden East)

South East DriveAbility – July 2024

The instructor was kind and patient and explained everything thoroughly and was knowledgeable.

Urgent care – July 2024

Thank you to all members of staff for their outstanding care. Reception, nurse, and paramedic practitioner were all extremely polite, prompt, curious and professional. Thank you. (Urgent Treatment Centre, Sevenoaks)

School Health (Kent) – July 2024

Quick to get in touch. Thoughtful and empathetic. Follow up calls after each session. Brilliant service. (Children and Young People's Counselling)

Urgent Care Team (west Kent) – July 2024

I want to say a big thank you to staff who visited me. Everyone who came without exception showed such love, kindness and compassion. (Rapid Response)

Sexual health – July 2024

Efficient, on time, everyone polite and respectful - doctor, nurse and reception staff all excellent. I am very grateful for a brilliant service. I was treated with kindness, empathy and respect. Much appreciated, thank you.

Falls Prevention Service – July 2024

Exemplary trainers. They gave so much of themselves to establish a good rapport with each member of the class. I would class the staff as outstanding . (Postural Stability)

Podiatric surgery – July 2024

Excellent care, kind and knowledgeable nurses, reception and surgeon.

Dietetics and Nutrition Services – July 2024

Everything discussed was positive to my needs. All questions were answered clearly and helped me in my decision making. (Community Dietetics)

Physiotherapy (musculoskeletal) – July 2024

Kind, competent and compassionate practitioner, who listened to my concerns and gave excellent advice.

Continence Service – July 2024

A lovely nurse, very patient and empathetic with my answers. I was very nervous but they made me feel relaxed.

Podiatry – July 2024

Very fast and efficient. Very kind and professional people. I felt relaxed and at ease throughout the whole procedure.

Immunisation Team – July 2024

Everyone we came into contact with was friendly and polite. My daughter has ADHD and was made to feel comfortable and we had no issues during the appointment.

East Sussex School Health – July 2024

Nurse was absolutely lovely with my son, she put him at ease, praised him, good advice, spoke to him at his level. Brilliant!

Frequent Service User Service – July 2024

Everyone is lovely and I feel safe. I enjoyed my time with everyone. It's really good, it's great company and it helps me to get out and have something to look forward to.

Lymphoedema Service – July 2024

The nurse was very nice, kind and listened to me and explained my condition and treatment clearly.

Community paediatrics – July 2024

The medical professional was fantastic in communicating with my teenage son. Really kind, thoughtful, informative, in just the right way to support my son to listen and take onboard what they were advising. (ADHD Nurse)

Dental Services – July 2024

Another fantastic appointment, we are always made to feel so welcome and the staff are very attentive towards my son during his treatment.

Health Visiting Service – July 2024

Clear information and advice given in a professional, caring manner.

Respiratory Service (east Kent) – July 2024

The nurse is so knowledgeable, very helpful and puts you at ease. Answers any questions, gives advice about medications. Always on time and gave me plenty of information. The best service, made me feel confident.

Hawkhurst Community Hospital – July 2024

I was involved in decisions and was understood and helped when I needed it. I thank every one of them.

Children’s Hearing Service – July 2024

Friendly staff, lovely waiting area, made child-friendly with toys and colouring available and all procedures explained so my daughter could understand. The tests were simple and made fun for her.

Community nursing – July 2024

The complex care nurses were wonderful. I have met all the team now and they visited me in my hour of need.

Community orthopaedics – July 2024

The consultant has a wonderful manner and listens to me and always offers sound advice.

Community nursing – July 2024

The nurses work very well and hard. We have a very good service. I cannot fault them and they are all very friendly.

Community Chronic Pain Service – July 2024

The nurse was lovely, very supportive and helpful. They made some good suggestions on managing my pain and was very knowledgeable.

Community Children’s Nursing Team – July 2024

Our nursing team are an amazing resource and have made my daughter, having a long term condition, so much easier to handle. They are patient and understanding, knowledgeable and proactive. We would be lost without them.

Community paediatrics – July 2024

The nurse was very friendly and engaging with my son. Listened very well to any concerns, answered any questions and sent through relevant information to support us, as we continue to wait for assessment.

Community Neurological Rehabilitation Team – July 2024

Physiotherapist was understanding about my condition, encouraging and really positive.