Urgent care

October 2024
Folkestone

It was the first time I had attended this unit and luckily, it wasn't too busy. I had a lovely welcome from the check-in receptionist. I was triaged almost immediately and had only 15 minutes to wait before seeing the nurse, who was most kind and very helpful. Just brilliant - thank you.

September 2024
Deal

All staff were outstanding. Friendly, helpful, polite, kind and genuine. 10 out of 10, experience that really impressed. (Deal)

August 2024
Folkestone

Every single member of the team was incredible, professional and friendly. Waiting times not long at all. I felt very well looked after. Thank you.

July 2024
Sevenoaks

Thank you to all members of staff for their outstanding care. Reception, nurse, and paramedic practitioner were all extremely polite, prompt, curious and professional. Thank you. (Urgent Treatment Centre, Sevenoaks)

June 2024
Deal

Check-in was easy, waiting time was excellent, triage was thorough. Every member of staff was friendly, helpful, but above all welcoming. Their professionalism was exemplary. (Deal UTC)

June 2024
Sittingbourne

Both the triage and the person who saw and treated me were so kind, thorough and professional and I was extremely grateful. (Sittingbourne MIU)

April 2024
Deal

I was treated with kindness and respect from the first moment and I was also seen very quickly. The nurse was very thorough and clear and I have seen an improvement after following her advice.

March 2024
Deal

The experience of my four visits was brilliant, great patient care and very efficient. The staff provide a great service.

February 2024
Deal

Seen quickly, problem diagnosed straight away and given antibiotics there and then, no trip to pharmacy. Polite staff and good facilities.

January 2024
Folkestone

Personable, excellent communicator, listener, empathetic and practical. All round brilliant.

May 2023
Deal

Absolutely wonderful caring staff at reception, triage and treatment. I did not have to wait long at all to see a Nurse Practitioner who treated my wound with care and professionalism. Cannot fault the experience at all.

May 2023
Folkestone

The staff on duty; the security guard, reception staff and medical staff, were friendly and helpful. The nurse who treated me was fantastic and made me feel relaxed.

May 2023
Folkestone

Nurse was very knowledgeable and put me at my ease.

May 2023
Deal

Lovely receptionists, gold standard treatment from caring professional. Happy to recommend.

May 2023
Sevenoaks

Everybody I met were really great. Friendly, accommodating and professional. Nobody wants to go to UTC but if you have to then this is the place to go for great care. Receptionist were great as was the triage nurse - she was fantastic.

April 2023
Gravesham

Very helpful, cheery and kind.

April 2023
Sittingbourne

Thank you for caring for our son this morning. All the staff were so kind and friendly, quickly assessing, x-raying and splinting his broken wrist. Thanks again.

April 2023
Deal

Staff were extremely helpful, efficient and kept us fully informed.

April 2023
Folkestone

Pleasant atmosphere good friendly staff and quick service.

April 2023
Deal

Prompt, courteous and efficient.

April 2023
Folkestone

Staff at centre always displayed a caring positive attitude. Couldn't praise them enough.

March 2023
Gravesend

Professional and not too long wait - informative.

March 2023
Folkestone

Wonderfully kind and helpful nurse, Carly, explained everything with patience and compassion.

March 2023
Folkestone

Polite, efficient staff and not long to wait. Doctor was through and fantastic. Thank you.

March 2023
Gravesend

Very good, thorough check up.

March 2023
Gravesend

Everyone was lovely, kind and compassionate.

March 2023
Sittingbourne

Everything about our visit to Sittingbourne minor injuries was top service. Reception staff where kind and quick. There was no wait at all, we were seen straight away. The nurse who saw us was amazing with my son and gave great care.

March 2023
Folkestone

Everyone was so kind and caring towards my elderly mother. Receptionist book us in with a lovely caring attitude and the nurses were lovely throughout the treatment. Thank you all for an amazing service.

March 2023
Gravesend

I really could not fault the support I received from being checked in at the reception desk (Jess) to being treated and leaving the hospital.

January 2023
Deal

My experience was very good. I want to express my gratitude regarding professionalism and dedication given to me by the medical staff, it could not be better.

January 2023
Folkestone

Saw the nurse then the doctor and was done in 30 minutes. Brilliant service and staff from the reception to the doctor were lovely.

January 2023
Sittingbourne

Excellent, polite staff on reception who took all of my son's details, a short wait until we were seen by a nurse who gave my son a thorough check over.

January 2023
Sevenoaks

Excellent triage and a friendly nurse and doctor. Waiting times were fantastic (20 mins from walking in to discharge with medicine). Fantastic service, thank you.

January 2023
Deal

Admin staff very attentive to my hearing loss and made sure nurse then the doctor knew this, as I was concerned about not being able to hear.

January 2023
Folkestone

Polite friendly staff, very helpful and reassuring.

December 2022
Sheppey

We were treated fairly and were seen quite quickly. We were informed on what we need to do if the issue persists.

December 2022
Deal

Fantastic staff, friendly and helpful.

December 2022
Folkestone

Thorough doctor, kind triage nurse, helpful and polite receptionist.

December 2022
Edenbridge

Efficient. Pleasant and understanding.

December 2022
Deal

Nurse was so lovely, made my little boy feel so at ease.

December 2022
Sittingbourne

Very quick and effective service, excellent care by practitioner. Very reassuring.

December 2022
Folkestone

Nurse was so polite, and service given was caring, sympathetic and first class arrive at 8am and was out by 08:50.

June 2022
Folkestone

The nurse practitioner gave excellent advice and wonderful patient relationship.

June 2022
Sheppey

Your hospital is lovely, everybody is so friendly.

June 2022
Sheppey

You've been extremely helpful, I was in so much pain and didn't know where to go. You've been amazing, thank you.

June 2022
Sittingbourne

Seen quickly. Everyone friendly. Received quick treatment.

June 2022
Deal

Receptionist Emma was lovely and welcoming. Jennie was patient and gave excellent advice.

May 2022
Deal

My nurse Laura took the time to examine and give me advice on how to handle my injury. All the staff were welcoming and professional.

June 2022
Folkestone

Very reassuring reception and caring, attentive manner of nurse practitioner, with thorough examination and helpful advice.

May 2022
Sevenoaks

Amazing staff, they listened and were fantastic. Always there, kind and professional.

May 2022
Folkestone

Nurses were very thorough, and the reception were very polite and helpful to my needs.

May 2022
Deal

Seen swiftly by friendly, experienced skilled staff. Helpful advice as well as treatment.

April 2022
Deal

Prompt appointment, amazing nursing care for my wound, so thank you.

April 2022
Folkestone

Fantastic service, very caring, very clean hospital. Keep up the good work. Thank you.

April 2022
Sevenoaks

Efficient, safe, well organised, understandable.

April 2022
Deal

Very efficient, friendly lady at reception and the person that treated me was kind and gave good advice. Quickly treated.

March 2022
Edenbridge

Dealt with promptly and very well informed.

April 2022
Folkestone

Reception very helpful and Zoe the nurse that I saw was absolutely lovely and so calming, a credit to the NHS.

March 2022
Sevenoaks

Everyone was really lovely, the doctors, nurses and receptionist.

March 2022
Deal

All the staff were cheerful and very helpful. Very efficient and professional service.

March 2022
Sevenoaks

Everything ran smoothly. Unit very well run. Seen by GP on attendance. Very happy with everything.

March 2022
Folkestone

The nurses were very friendly and patient with my seven-year-old daughter.

March 2022
Sevenoaks

Visited department on number of occasions. Always very happy with level service. Staff lovely.

February 2022
Folkestone

Amazing nurse, very friendly, informative, caring, understanding. Met all my needs, extremely good patient care. Thank you.

February 2022
Folkestone

Quick response, very courteous and efficient staff.

February 2022
Deal

It's a great service, staff friendly and kind. They did a great consultation for me, thank you.

February 2022
Deal

Everyone we saw was polite friendly professional, very helpful. The waiting time was minimal, facilities were clean and comfortable.

January 2022
Deal

Fantastic nurse and help all round. Caring and compassionate.

January 2022
Folkestone

Terrifically quick, happy experience. Thank you.

January 2022
Folkestone

Very helpful and friendly. Was seen to almost immediately.

January 2022
Deal

Quick, thorough and empathetic, very high standard of patient service by doctor and colleague.

November 2022
Deal

Very communicative and made me feel comfortable.

November 2022
Sevenoaks

Polite staff. Did not have to wait too long. Felt listened to.

November 2022
Folkestone

No waiting, polite, efficient and a friendly service.

November 2022
Sevenoaks

Excellent Service. Did not have to wait too long. All staff very professional.

November 2022
Folkestone

Amazing service, always so kind, caring and making you feel at ease.

November 2022
Gravesend

Staff were empathetic and professional.

November 2022
Folkestone

Nurse was so kind and helpful. Quick to be seen.

November 2022
Deal

Nurses were very attentive and professional and offered advice as well as help in the right direction.

October 2022
Deal

Professional, friendly and empathetic staff.

October 2022
Folkestone

The staff was kind and helpful. They moved me through the whole process as quick as able. I was very happy with outcome.

October 2022
Gravesend

Incredible, dealt with me professionally and with lots of care and discretion. Louise and the reception staff were outstanding. They could not be any more accommodating. I was amazed with their service.

October 2022
Deal

Staff all very efficient and pleasant. Nurse (Sue) made me feel reassured and fully informed throughout the examination.

October 2022
Sevenoaks

The whole experience was fantastic.

October 2022
Folkestone

Lady at reception very efficient and kind, nurse was very helpful and dealt with my daughter in a lovely manner and helped my daughter calm down.

October 2022
Gravesend

Seen very quickly and staff were very friendly and knowledgable.

September 2022
Deal

Excellent consultation with Joanne who gave brilliant advice and exercise for recovery. The experience could not have been better.

September 2022
Sevenoaks

Excellent experience, friendly helpful staff at reception and check in. Triage staff very helpful and understanding. Nurse staff very knowledge and good advice.

September 2022
Folkestone

Sarah the receptionist was fabulous. Jo the nurse I saw was excellent too.

September 2022
Deal

Care and Consideration 100%. Time taken, not feel rushed.

August 2022
Deal

The staff went beyond my expectations to help me to receive the assessment I needed.

September 2022

The unit was easy to find. Staff were informative, efficient and friendly. Treatment prompt. A very good service.

July 2022
Deal

From receptionist to triage then doctor, excellent.

July 2022
Folkestone

Brilliant with my little girl, very kind and nurse was gentle with my daughter.

July 2022
Deal

Care was thorough efficient, friendly. Good communication.

July 2022
Folkestone

Everyone so kind, nurse was brilliant with my little one.