Transforming Integrated Care in the Community (TICC)

Peter is leading the reimagine team working / transforming integrated care in the community programme (TICC) for the trust. He has over 25 years’ experience delivering service improvements in healthcare, local government, business and voluntary sectors and is passionate about working with and empowering service users, patients and frontline staff to deliver more effective services.

Peter has volunteered with a charity supporting people in recovery from addiction and substance misuse issues since 1993. With a degree in engineering and a masters degree in strategic management & leadership, he also holds qualifications in coaching and programme management.

Outside of work He is a school governor and an elder at Cranbrook congregational church.

In his spare time Peter enjoys sailing and cycling with his family.

A project manager supporting EU funded projects and deputy to Peter Brook, Programme Manager, Charmane has previously worked with the finance office of HMRC and Public Liaison Officer for Eurovia Infrastructure in Maidstone.

Now reporting for European Union partnership projects at Kent Community Health NHS Foundation Trust, she leads the financial claims and supports the reimagine team working programme as part of the Transforming Integrated Care in the Community project (TICC).

Charmane’s role includes monitoring progress and compliance with TICC and the Adding to Social capital and individual Potential In disadvantaged Regions (ASPIRE) projects. She is responsible for producing the financial claims and progress reports, providing the necessary evidence to ensure EU contract obligations are being met, assisting the project team and liaising with external auditors.

One of the core principles of reimagine team working is psychological safety - creating a culture of supported accountability and compassionate candour.  “Psychological safety is not the goal, but creating it is a significant enabler for achieving our shared purpose.” Helen Bevan, Chief Transformation Officer, NHS Horizons.

Charmane’s passion is scuba diving and she can’t wait to get back to her travels and in the water.

With more than 20 years’ experience in health and social care, and more than 15 years’ experience in pastoral care settings, David has worked for the NHS, not-for-profit, private and charitable organisations. He is a registered adult nurse, and draws from his varied experience of working with people in different settings to bring a unique contribution to the trust.

He assists in developing and delivering the reimagine team working sessions. He loves to help people discover how things can work better for them and works alongside teams in a coaching capacity on their journey.

In a day of soundbites, slogans and spin, David believes it is important for team members to take time to learn how to listen and understand each other and themselves; not necessarily to always agree with each other, but to better understand what motivates and underpins the way we think.

When he is not working, David enjoys time with his wife and children, camping trips, DIY challenges and hurtling through the woods on his mountain bike.

Clare is the lead facilitator and joined the reimagine team working support team after being involved with community nursing in Kent since 1996.  She was involved in the pilot team based in Edenbridge and visited a Buurtzorg team in the Netherlands to see how they work.

Her role has been to develop, with colleagues, the three sessions we are now delivering to teams across the trust. This has involved researching different theories and liaising with other colleagues in KCHFT.

Previously the trust’s Patient Experience Manager for 11 years, Helen enjoys working alongside clinical teams and strongly believes in a correlation between nurse satisfaction and patient outcomes – the notion of “happy nurses, healthier patients”.

Her current role includes working with colleagues in the performance and finance teams to provide meaningful data to clinical staff through the introduction of Microsoft Power BI dashboards. Giving them a clear indication of how they are doing as a service or team, in addition to their performance as part of the trust as a whole. This is also a requirement of the transforming integrated care in the community (TICC) implementation.

Helen also plays a key role in the evaluation of reimagine team working and TICC. She enjoys reviewing quantitative and qualitative data, ensuring that lessons are learned from constructive feedback, as well as sharing and celebrating positive lessons learned.

One of the key principles of reimagine team working is that cohesive teams are built on a foundation of trust. As stated in Stephen Covey’s famous quote: “Without trust we don’t truly collaborate; we merely coordinate or, at best, cooperate. It is trust that transforms a group of people into a team.”

Helen enjoys a round of golf whenever she can as a welcome break from her computer. She also feels very privileged to consider her daughters as two of her best friends, always relishing the opportunity to share a shopping day, theatre visit or simply a nice glass of wine.

Elaine has worked at Kent Community Healthcare NHS Foundation Trust for four years and has been part of the NHS since 1998.  She joined the reimagine team in 2020 and helps to find solutions to challenges and barriers that our teams face.

She is also involved in the planning and scheduling of the team engagement sessions, and provides technical support for facilitators.

When she’s not at work, Elaine loves meting her family and spending time with her grandchildren.