Skip to content

Queen Victoria Memorial Hospital, Herne Bay

A community hospital in Herne Bay that offers in-patient care on the ward, and out-patient appointments.

Contact us

01227 594700
kchft.heronward@nhs.net
King Edward Avenue, Herne Bay, Kent, CT6 6EB

The Urgent Treatment Centre (UTC) at this hospital is run by local GPs.

Kent Connected journey planner

Compare the smartest ways to get to the hospital via bus, walking, cycling, train or car.

Ward name(s)

Heron Ward

Matron

Alison Read

Ward sister(s)

Bamlin Thomas

Charge Nurse

Siju Chacko

Consultant

Specialist Geriatrician Dr Gwenno Batty

Phone numbers

Main reception: 01227 594700
MIU: 01227 594756

Visiting times

Visiting will be between 2pm and 8pm to protect lunchtime meals, although we can be flexible for morning visits if relatives want to provide care for patients.

Patients are allowed two visitors at a time at the bedside, but in special circumstances we will allow more, please speak to the matron. Children are permitted to visit.

X-ray: 8.30am to 1pm and 2 to 4pm, Monday to Thursday.

The Urgent Treatment Centre (UTC) at this hospital is run by local GPs.

Welcome to Queen Victoria Memorial Hospital, Herne Bay

We are a 23 bed in-patient unit providing a rehabilitation and intermediate care service. You will need to be referred by your GP from home or while you are a patient in a main (acute) hospital by the team looking after you.

On admission to us you will be introduced to your named nurse who will work closely as part of the ward multidisciplinary team (MDT) to agree an individual care plan with you; our aim being to enable you to recover as much independence as possible prior to returning home.

We operate a rehab ethos on the ward and we expect our patients to engage with this idea. A key part of your recovery will include getting up and dressed each day so please make sure you have day clothes and suitable shoes with you along with any items you may need for your personal care. During your stay we hope you will also be able to enjoy some of our activities which will help your recovery, progress and well-being.

The MDT will work together with you, your family and carers to make sure all support is in place prior to your discharge from us.

We would encourage and welcome your family, friends and carers to visit you while you are with us.

On admission, you and your family will be provided with more detailed information about your care and all staff will be available to discuss any queries you may have during your stay with us.

The team on Heron Ward takes pride in delivering high quality care for our patients. We are always happy to receive compliments or you can tell us about anything we could have done better. You can give your feedback anytime online.

Parking and facilities at the hospital

There is a free car park on site for visitors.

A coffee machine and vending machine can be found in the main out-patients department and in the link corridor.

A small League of Friends shop is available on-site selling personal care items, confectionery, cards, etc.

Other services offered at the hospital

Please note there may be be other services at this location, including services not provided by KCHFT.

Your comments

Previous Next

March 2024

Therapeutic workers very helpful and kind, lots of chats and activities.

May 2023

A very big thank you for all the loving care, kindness and patience that you have given to me so unstintingly throughout my stay with you. Your encouragement and support has been fantastic. I shall always be so grateful and will tell everyone how fantastic and brilliant you are - without exception, without you I would never have reached the state of recovery so quickly. Thank you.

April 2023

Can't praise everybody highly enough for the care.

April 2023

Staff very kind and nice therapeutic workers. Very nice spend time with me.

April 2023

Amazing staff, very friendly.

April 2023

Staff respecting my wishes and staff nice on the ward.

March 2023

The nursing staff are very polite and the therapeutic workers are always coming in to check on me and keep me busy. Very funny and lovely people here.

March 2023

Brilliant, always cleaning and always making sure if I want a wash.

March 2023

Since day one I have felt welcomed and supported by everyone here.

March 2023

Brilliant - so helpful and really got me motivated to move around.

March 2023

Staff are simply amazing, can't ask for better people to look after me.

March 2023

Very friendly and accommodating.

January 2023

Staff have been very welcoming and nice.

January 2023

They are very nice and keep me updated.

January 2023

Staff here are very kind always asking me if I need anything or if I need help.

December 2022

You are all super friendly and nice to me.

December 2022

Staff been very helpful and supportive, can't ask for much else.

April 2022

Feels very safe.

March 2022

Quality of care is very good.

April 2022

Very pleased with work being done to improve mobility.

March 2022

A very friendly and welcoming atmosphere.

March 2022

Very pleased with staff and wonderful care.

February 2022

My stay is progressing beautifully.

January 2022

Been brilliant here. I haven't felt worried about it.

November 2022

Fantastic.

November 2022

Staff were encouraging and couldn't do enough.

#service-comments { content-visibility: hidden; } .pf-primary-img.flex-width.pf-size-medium.blockImage { content-visibility: hidden; } .pf-primary-img.flex-width.pf-size-full.blockImage { content-visibility: hidden; } .page-back-link { content-visibility: hidden; } .download-header { content-visibility: hidden; } .leaflet-header { content-visibility: hidden; } #reciteme-launch { content-visibility: hidden; }